If you’ve ever got any questions in regard to the hosting service or you experience a problem with your sites, you will need to get in touch with the hosting company’s technical support team. It may not make a difference how quickly they’ll respond when you have an enquiry of a generic nature, but an issue such as a messed up software application update, for instance, may result in your website becoming broken or unavailable on the web. And the longer you have to wait for the support team to assist you, the longer the site will be inoperative. In case you offer goods or services online, any downtime will affect your site in a destructive way and you may lose existing or potential customers. A lot of web hosting providers, predominantly resellers, respond to trouble tickets and emails within twenty four hours, but in the Internet sphere that’s much too long, since visitors will scarcely ever revisit a site that is not working correctly for extended spans of time.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max response time for any ticket that you submit or any e-mail that you send is just one hour, even if you contact us during weekends and national holidays. Irrespective of the essence of your issue or query, we will lend a hand momentarily and will provide you with the necessary info to solve any problem with your sites. The real response time commonly doesn’t surpass 15-20 minutes, which means that you can just forget about waiting around for hours on end to get an issue fixed or even worse – waiting around all day only to receive a response that more info is required whilst nothing’s sorted out. We’ll assist you in a well-timed manner as we are aware of how expensive time can be in the dynamic online realm. The 60-minute reply guarantee applies to any technical or billing enquiry that you may have regarding our web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support team reps are available all the time and they will respond to any support ticket that you open through your web hosting Control Panel within less than 60 minutes. The response time is guaranteed no matter if you’ve got a generic inquiry related to your semi-dedicated server or you run into some obstacle and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to help you, as we’re available 24-7-365 to tackle any general, technical or billing issue. If you contact us about anything that is within our capacity, we will sort it out before we reply, which suggests that you won’t have to wait around for hours or days while the problem perseveres. If there is something that you have to do on your end, we will provide you with the needed details – what possible solutions to try out, what actions to take, etc.