Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user assistance team is trained to immediately take care of all of our web hosting users’ inquiries and advise requests. Via our ticket system, it will be possible to fill in your request and a support crew representative is going to go back to you within maximum 60 minutes. Realistically, practice has confirmed that the regular answer period is 20 mins.

  • Top quality support service
  • A Top–quality Support Service

  • Get in touch with us anytime necessary. Our staff of consultants will be on–line for you 24x7x365 to react to all your queries and to fix any matter that you may have. You can submit a technical support ticket from your Online Control Panel or drop an email any moment. Moreover, on business days, you could phone us or make use of the live chat option.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Control Panel provides an extensive know–how base which is integrated into all sections. In each part, you will find a Help press button which will load for you a variety of step–by–step tutorials on how to employ a selected option or perform a particular action. In addition, we have produced information clips as a way to get a better idea of the Control Panel’s interface.