Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Warranty

  • Each ticket that you post to our technical assist team will be handled in approximately 60 minutes. All general queries shall be addressed instantly. Nevertheless, if the service request you have submitted requires the assistance of a licensed admin technician, we are going to forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–quality Customer Help And Support Service

  • We offer 24 hours a day customer assistance through a super–fast ticketing system incorporated into your Control Panel. You can easily write to us at any time about any of the packages that come pre–configured on the virtual server, such as the selected Linux OS version, the server admin panel and our in–house designed Online Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • An exhaustive and routinely updated knowledge base is built into our in–house built Online Control Panel. It provides quick tips about how to carry out all the main website managing jobs. The Help section features thorough how–to tutorials and step–by–step video lessons. You can access the Help section by clicking on the Help or Video buttons in the top right corner of each Control Panel section.