Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single support request you submit to us will be responded to within maximum 60 min. If your support ticket or e–mail requires further assistance from a system administrator, we’ll forward it and leave a note to inform you that your case is being examined. If you take advantage of our Managed Services package, all of the server management tasks included there will be carried out at a time that suits you.
A Top–Notch Customer Support Service
We’ll be online for you 24/7/365 to reply to any inquiries that you may have connected to our Online Control Panel or any of the apps that we have pre–installed for you on the server. If you also require help handling server admin tasks, you can have a look at our Managed Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
Each dedicated server comes with our free Online Control Panel, which offers a comprehensive knowledgebase and a group of educational video tutorials. Whenever you need help with the Online Control Panel, just click on the Help or Videos buttons situated in the upper right corner.