Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You will find nearly all the answers to your questions in the intuitive Help section integrated into our Online Control Panel. It offers an ever–enlarging knowledge base with regularly asked questions and exhaustive how–to articles written by our competent help desk support team.

  • Top quality support service

  • How–To Video Clips

  • For users who would rather find out how to settle a commonly experienced issue by watching a how–to video clip, we have added a collection of video tutorials to our Online Control Panel. All the video lessons are concise and simple to follow. They offer visual demonstrations of various website management actions.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • We back up our semi–dedicated servers with a round–the–clock support service and a one–hour response guarantee. Our experienced customer service technicians will be available day and night to answer your questions and to fix any problem that you might possibly stumble upon. Just submit a support request from the Help Center section and we will respond back to you immediately.