24/7 Customer Support in Web Hosting
The customer and tech support services for all of our web hosting plans are round-the-clock, so you can forget all about waiting for a few days in order to get assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email. If you already have an account, you are able to open a support ticket on top of the other three ways of communication. You'll be able to select the most suitable way to contact us based on what your location is or what kind of hardware you are using. We are able to assist you for almost any hosting-related query that you have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a ticket, but even then the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you are able to benefit from our 24/7 tech support services even on official holidays. All of your sites will be available constantly and so will we. With a number of communication options, you are able to select the most convenient way to contact us and learn more about our solutions in case you do not have an account yet, or ask for assistance if you're already our customer. You're able to phone us, have a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature 1-hour answer time guarantee, even though it hardly ever takes over 20 min to get assistance regardless of the nature of the trouble. Using our customer and technical support services, we will be there for you whenever you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through us, you can get in touch with us 24/7 for every server-related issue or fordifferent difficulties or questions about the pre-installed software your server comes with. In case you haven't acquired your VPS server plan yet, you're able to find out more details about our solutions by giving us a call or via our live chat service. For more tech issues, you'll be able to send an email message or open a trouble ticket through your billing Control Panel and you will receive support within no more than 1 hour no matter the time of the day, even on holidays and weekends. The actual reply time in most cases doesn't exceed half an hour. If you need assistance with third-party software, you can reap the benefits of the Managed Services upgrade that you can add to each VPS plan and our admins will assist you with any set up or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server from us, you're able to contact us at any time using several channels and the maximum time that you will need to wait for a reply is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a weekend or a holiday and we will help you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical matter, you're able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any basic questions or you would like to find out about our hosting solutions before you order, you can also use our live chat or you can call one of the local numbers that we have in several countries around the globe. In the event that you're looking for help with third-party software that you cannot deploy or operate efficiently, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.