Integrated Ticketing System in Web Hosting
Our web hosting come with an integrated ticketing system, which is part of our custom-developed Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in one and the same place – payments, website files, e-mails, support tickets, etc., eliminating the need to log in and out of different systems. In case you have any pre-sales or technical questions or any difficulties, you can submit a ticket with just a few mouse clicks without ever logging out of your Control Panel. During the process, you may choose a category and our system will present you with a number of informational articles, which will give you additional information and which may help you solve any given issue before you actually post a ticket. We guarantee a response time of maximum 60 minutes, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated servers, which means that you won’t need a separate platform to get in touch with our tech support staff – you can do this on the spot in the event that you experience a predicament. Posting a new ticket requires a few clicks of the mouse and finding an older one is just as easy. Using our smart search functionality, you can swiftly track down any ticket that you’ve sent in the past. You can submit a ticket whenever you like as our support staff representatives are at your disposal night and day and respond in no more than 1 hour, even though it seldom takes that much to get support. With Hepsia, you’ll have everything in one single location and you can forget about having to log in and out of two or more platforms to solve a simple problem.