One-Hour Response Guarantee in Web Hosting
Our guaranteed max response time for any ticket that you submit or any e-mail that you send is just one hour, even if you contact us during weekends and national holidays. Irrespective of the essence of your issue or query, we will lend a hand momentarily and will provide you with the necessary info to solve any problem with your sites. The real response time commonly doesn’t surpass 15-20 minutes, which means that you can just forget about waiting around for hours on end to get an issue fixed or even worse – waiting around all day only to receive a response that more info is required whilst nothing’s sorted out. We’ll assist you in a well-timed manner as we are aware of how expensive time can be in the dynamic online realm. The 60-minute reply guarantee applies to any technical or billing enquiry that you may have regarding our web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support team reps are available all the time and they will respond to any support ticket that you open through your web hosting Control Panel within less than 60 minutes. The response time is guaranteed no matter if you’ve got a generic inquiry related to your semi-dedicated server or you run into some obstacle and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to help you, as we’re available 24-7-365 to tackle any general, technical or billing issue. If you contact us about anything that is within our capacity, we will sort it out before we reply, which suggests that you won’t have to wait around for hours or days while the problem perseveres. If there is something that you have to do on your end, we will provide you with the needed details – what possible solutions to try out, what actions to take, etc.