1 hour ticket response
We are devoted to delivering a prompt and proper reply to each technical support ticket submitted by a customer. Our trained customer service team representatives will review your query and will offer you the most effective solution. We offer a 1–hour response time guarantee for all tickets. In reality, the average tech support ticket response time has proven to be twenty minutes.
An Excellent Customer Care Service
Our technical support staff members have considerable experience in the web hosting realm and are skilled enough to offer a quick solution to your problem. If, however, the matter at hand is not within the competency of a customer support engineer, the client support ticket will be sent to a programmer or sysadmin for additional assistance.
An Easy–to–Browse Help Center
In the Online Control Panel you’ll find an intuitive Help Center section where you can find quick tips on how to use our web hosting services. You can find the answers to your queries in the F.A.Q. archive, find more tips in the web hosting account management articles or watch our educational video tutorials.